Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds from tivino. By making a purchase on our website, you agree to comply with this policy.
Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. You must initiate the return process within 30 days of the purchase date.
Non-Returnable Items
- Personalized or custom-made products
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
Return Process
To start a return, contact our customer service team at [email protected] or +1 (415) 253-5854. Provide your order number and reason for the return. We will provide instructions for shipping the item back to us at 2538 Northeast 18th Avenue, San Francisco, California 94190, United States.
Return Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected].
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (415) 253-5854
- Address: 2538 Northeast 18th Avenue, San Francisco, California 94190, United States